SINGULARITY GAMES PRIVATE LIMITED

Privacy Policy

Effective Date: April 1st, 2025

Last Updated: March 25th, 2025

A. Introduction


This Privacy Policy (‘Policy’) will help you understand how the BattleBucks (i.e. Singularity Games Private Limited), collects, processes, uses and protects the personal information and data that you provide to us when you visit, install or register on the Platform or use our Services. This Policy does not extend to any other forms of data collection or processing, without limitation, data gathered offline, through our Platform and/ or the Services that do not expressly reference this Policy, or through third-party websites that we may link to.

This Policy is intended to supplement and operate in conjunction with the Terms of the Company, which can be accessed at terms and conditions. Any term not specifically defined herein shall have the meaning ascribed to it in the Terms.

The Company reserves the right to, from time to time, amend and modify this Policy. The User acknowledges and accepts that they may also be subject to receiving periodic communications from the Company related to their obligation to comply with this Policy. It is the sole responsibility of the User to stay informed of any updates, or policy amendments or modifications issued by the Company, as more particularly detailed in Section F (Amendments and modifications to the Terms or the BattleBucks Policies) of the Terms.

All of our Services, whether used on mobile devices, PCs or other platforms, are governed by this Privacy Policy.

By using the Services, you hereby consent to this Privacy Policy.

If you have any questions, comments or concerns regarding our Privacy Policy and/or practices, please see the “How to contact us” section below.


B. What Data Do We Collect?


When you use the Platform and/or the Services, you trust us with your personal information. We collect this information to ensure that we can provide you with our Services in the best manner possible. To access the Services, BattleBucks may collect your personal information with your prior consent. The type of personal information collected will vary depending on the Services offered by the Platform. The requested information may include, but is not limited to:

  1. Contact information: We may collect your name, email address, age, sex, date of birth, mobile number, phone number, photo or other images, street, city, state, pin-code, country, IP address, KYC documentation, OTP, and billing information.
  2. Demographic information: We may collect demographic information about you or any other information provided by you during the use of the Platform and/or the Services or through surveys or feedback forms.
  3. Other information: We may collect data about devices used to access our Services, including the device type, IP address, browser type and pages viewed before and after accessing the Platform and/or the Services. Information that we receive if you decide to connect to a third-party social network (such as Facebook or Game Center). Information from billing and distribution partners (If you subscribe to certain games or make in-game purchases ). Information for advertising and analytics purposes, so we can provide you with better Services.

C. What Data Do We Collect?


We, and/or third parties who act on our behalf or provide services to us, may use your data to ensure that our Services are as up-to-date as possible. Following are the ways in which we collect your data:

  1. Directly from you: We collect information directly from you during registration or while filling out forms. We also collect information if you post a comment on the Platform and/ or the Services or ask us a question through phone or email.
  2. Automatically: We may gather information through cookies, web beacons, and similar tracking tools that monitor your interaction with the Platform and/or the Services. For the purposes of this policy, “non-personal information” means the information that does not directly identify you. BattleBucks may employ tools or third-party analytical software to automatically collect and use certain non-personal information. You should refer to the Cookies Policy for a more detailed understanding of how cookies are used to collect, analyse, and enhance your experience; the Cookies Policy is accessible at cookies policy.
  3. Through Device: We may collect information from your device when you access the Platform and/or the Services, including your device location, communication details such as phone number, SIM serial number, contacts and call logs, device-specific information such as storage, model, IMEI number and network carrier information. We may also collect information for transactional and promotional SMS/app notifications and access your mobile’s camera and microphone functionalities, such as recording video and audio for purposes which include but are not limited to, video KYC processes (where applicable) and voice typing. We may also access files stored on your device, such as audio and video files, for the functioning of various in-app features, including but not limited to in-app chat services.
  4. Through third-parties: We also use third-party partners, such as social networking sites, data analytics providers and advertising networks to supplement information we have about you.

D. How Do We Use Your Data?


When you make transactions through the Platform and/or the Services, we may collect and store information about you, such as your phone number, address, email, billing information, and payment preferences. This information is used to process your requests, automatically complete forms for future transactions, and enhance your User experience. We do not and will never sell your data to third parties for profit. The data we collect is used for the following purposes:

  1. Enable services: We use the data collected to maintain, improve, and personalise our Services. This includes using the data to
    1. create your profile with us;
    2. improve the Services, design and navigation of the Platform;
    3. facilitate Contests, Deals, Levels, and In-App purchases as set forth in Section K of the Terms.
    4. provide requested information and support needed to effect transactions on or through the Platform and/or the Services;
    5. determine your eligibility to avail of our Services and participate in exclusive contests, programs and related offerings; and
    6. perform internal operations that are necessary to provide our Services, such as troubleshooting software bugs, conducting data analysis, detecting fraud, or analysing usage and activity trends on the Platform.
    7. confirm your registration for any of our Services, including seminars, webinars, or workshops.
    8. customize your experience with us, which could include displaying content based on your preferences.
  2. Customer Support: We use the data collected to provide customer support and/or resolve your concerns arising from the use of our Services.
  3. Research and Development: We use the data collected for research, analysis, and the development of the Platform to improve the UI/UX to allow you optimum use of the Platform and the Services. We may also look at site trends and customer interests by combining information we receive from you with information about you obtained from third parties to enhance the Platform and/or the Services.
  4. Security Purposes: We may use the information to protect us, our users, or the Platform and/or the Services.
  5. Marketing and Outreach: We may use the data collected to promote and market the Platform and/or the Services. This includes using your information for calls and mails to users regarding site updates, new services, upcoming events, and the status of any orders placed on the Platform and/or the Services.
  6. Legal Compliance: We may use the data collected to perform our legal or contractual obligations, as otherwise permitted by law, or as and when requested by legal, regulatory, or investigatory authorities.

E. Storage, Retention and Security

We have adopted security practices and procedures, in line with international standard IS/ISO/IEC 27001, to include strategic, operational, managerial, technical, and physical security controls to safeguard and protect your data and information. We have implemented such measures, as stated above, to protect against unauthorized access to and unlawful interception of personal information. We have also adopted measures to ensure that your personal information is accessible to our employees or partners employees strictly only on a need-to-know basis.

The Platform, applications, portals, and network equipment have industry standard security precautions in place to protect the loss, misuse and alteration of information which is in our environment. We apply encryption or other appropriate security controls to protect Personal Information when stored or transmitted by us. Whenever you change or access your account information, we facilitate such changes using secure systems. Your information or data will primarily be stored in electronic form. However, certain data can also be stored in physical form.

We may enter into agreements with third parties to collect, store, and process your information or data in compliance with applicable laws.

We have taken appropriate steps for the security and protection of the Platform and the Services, however, we shall not be responsible for any breach of security or the disclosure of personal information for reasons beyond our control, including but not limited to hacking, social engineering, cyber terrorism, espionage by third parties, or any events by way of force majeure such as sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government.


F. What Are Your Rights Regarding Your Data?


We employ technical, administrative, and physical safeguards to protect your data from unauthorized access, alteration, or destruction. However, no security system is impenetrable, and we cannot guarantee absolute protection. Following are your rights regarding your data:

  1. Access: You may access your information by accessing your account or profile on the Platform and/or the Services.
  2. Rectification: You may also request corrections, updates, or deletion of your information. We will make reasonable efforts to respond promptly to such requests in accordance with applicable laws. You can reach out to us at the address given in the ‘How Can You Contact Us’ section below.
  3. Withdrawal of Consent: You may withdraw your consent given to us for processing your data. If you do so, we may be unable to provide the Services for which such data was sought. To withdraw your consent, you may please write us an email at the address given in the ‘How Can You Contact Us’ section below.
  4. Deletion of Account: If you wish to delete your account maintained with us, you must write to us at the address given in the ‘How Can You Contact Us’ section below or you may do so through the profile menu on the BattleBucks Platform.

Please note that notwithstanding the above rights, we may retain your data for as long as is necessary for the performance of the contract between you and us, or to prevent, investigate, or identify possible misuse of our Services or for safety, security, or fraud prevention to re-enable your use of our Services, or to comply with our legal obligations. We will not retain your data if it is no longer required by us and there is no legal obligation to retain it.


G. With Whom Do We Share Your Data?


  1. Third-Party Service Providers: We share information with vendors, deferred payment options, SMS services, freelance professionals, marketing agencies, and cloud setup agencies who assist us in managing the Platform, online processes, and the Services. This information may be shared with these third parties strictly in accordance with this Policy, the Terms and the Cookies Policy, which will assist in providing services to the users, including payment gateway processors. Such sharing is conducted in accordance with your instructions and is subject to strict confidentiality and security requirements.
  2. Business Partners: We may share information with our business partners, including third-party sellers, aggregators, and partnered financial institutions. These partners will use the information we provide as described in their respective privacy policies.
  3. Legal Compliance: We may share information if necessary to comply with the law, such as responding to a court order, or to protect our rights. This includes sharing information with government agencies or regulatory bodies.
  4. Business Successors: In the event of a sale or transfer of all or part of our business, customer information may be shared as part of the transaction.
  5. Cross-Border Data Transfer: All information processed by us may be transferred, processed, and stored anywhere in the world, including, but not limited to countries within the European Economic Area (“EEA”), the United Kingdom (“UK”), the United States of America, the Republic of Korea and others, which may have data protection laws that are different from the laws where you live. We endeavor to safeguard your information consistent with the requirements of applicable laws.

H. Social Media


The Platform and the Services may provide the option of integrations with sharing services and tools (such as Google +1 button, Facebook Like button, among others) that can be used to share information while using or accessing our Services. We may also integrate social media services in our competitive gaming features for sharing scores and achievements between players, such as google play games services. The use of these services and tools is a free choice for the users.

The social features that the User agrees to use enables the sharing of information with other contacts or the general public, depending on the configuration options the social media entity provides. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.

If you use the Platform or access the Services and connect to your Facebook or other social media accounts, you will provide us with basic account information, (i.e., user ID, name, email, gender, birthday, current city, profile picture URL and the user IDs of your friends who have also connected with our applications). We may cache data from these social media APIs to enhance User experience.This information is used solely to connect to the social media and display your data on the game accounts, such as your username, and to enable actions such as sending requests, connecting and playing with friends and sharing information on their walls or timelines.

This information is provided voluntarily when you connect our app to your social media accounts. If you do not wish to share this data, refrain from linking your social media accounts. To delete the data we have received from your accounts, please contact us at the address given in the ‘How Can You Contact Us’ section below.


I. Miscellaneous


  1. We diligently strive to maintain our records with your latest information. It is your responsibility to ensure that the information or data you provide is correct and always updated, and you have all the rights, permissions and consent to provide such information or data.
  2. The Platform may contain links to external websites that are not managed or maintained by us. This Policy applies solely to the Platform. You are requested to read the other websites’ privacy policies when visiting these websites.
  3. Links to third-party websites or services on the Platform and/or the Services do not imply endorsement or affiliation with that third party. We are not responsible for their privacy practices, and this Policy does not govern their use. We encourage you to review their privacy policies independently.
  4. Our Services are not directed to persons under the legal age of eighteen (18) years. BattleBucks does not knowingly collect any information from children under legal age. If we are informed that a child under legal age has provided us with their personal information, we will take all the necessary steps to remove such information from our servers and terminate such account. If you become aware that any child has provided personal information, please inform us by writing to us at the address given in the ‘How Can You Contact Us’ section below.

J. Email Opt-Out


To stop receiving our promotional emails, please email support@battlebucks.com. It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.


K. Grievance Redressal Mechanism


If you believe you have been unfairly treated, harmed, or have encountered User behavior that violates this Referral Policy, you have the right to raise a complaint or grievance in accordance with Section L (Grievance Redressal Mechanism) and Section O (Dispute Resolution and Arbitration Agreement) of the Terms.


L. Changes to our Privacy Policy


We reserve the right to change this Privacy Policy at any time. In the event that we make material changes to this Privacy Policy, they will be re-posted in the "Privacy" section of our websites and apps with the date the modifications were made indicated at the top of the page. Therefore, please review this Privacy Policy from time to time so that you are aware when any changes are made to it. Your continued use of the Services after such change(s) constitutes your acceptance of any such change(s), and if you do not accept any changes, you may choose not to use the Services or opt out by sending us appropriate notice. If you would like further information about any recent changes made, please send your request to support@battlebucks.com and include “Information about Changes” in the subject line.


M. Legal Disclaimer


Our Services operate AS IS, and we do not represent or warrant that our Services will be available at all times, or that your use of the Services will be uninterrupted or error-free. We are not responsible for your ability to access the Services or matters beyond our control. This Privacy Policy is governed by the laws of your country of residence. Any dispute arising from the use of the Services shall be submitted to the competent courts of your country of residence.

If you have any questions, comments or concerns regarding our privacy policy and/or practices, please contact us:-

  1. By sending an email to support@battlebucks.com.
  2. By Writing to the Battlebucks data protection officer,plot no.126, Sector-21, Industrial Area, Bhiwani -127021, Haryana, India.