SINGULARITY GAMES PRIVATE LIMITED
Privacy Policy
Last Updated: September 5, 2024
This Privacy Policy (‘Policy’) will help you understand how Singularity Games Private Limited (‘BattleBucks’, ‘us’, ’we’, ‘our’) collects, processes, uses and protects the personal information and data that you provide us when you visit, install or register on our mobile application or use or access our services and products (‘Services’). These Services are accessible through our mobile and web application, titled ‘BattleBucks’ (‘Platform’). This Policy does not extend to any other forms of data collection or processing, without limitation, data gathered offline, through our Services that do not expressly reference this Policy, or through third-party websites that we may link to.
This Policy shall be read in conjunction with our Terms and Conditions of Use battlebucks.com/disclaimer.html, which together form a binding agreement. We reserve the right to change this policy at any given time and we encourage you to review it regularly. We will inform you of changes, as required by law. Your continued use of our Platform after any updates to this Policy will be considered as your acceptance of the changes. If you do not agree with any part of this Policy, please stop using our Services or accessing the Platform immediately.
Capitalized words used in this Policy and not defined will have the meaning given to such words in the Terms and Conditions of Use Policy.
A. What Data Do We Collect?
When you use our Platform or Services, you trust us with your personal information. We collect this information to ensure that we can provide you with our Services in the best manner possible. To access the Services, BattleBucks may collect your personal information with your prior consent. The type of personal information collected will vary depending on the Services offered by the Platform. The requested information may include, but is not limited to:
B. How Do We Collect Your Data?
We, and/or third parties who act on our behalf or provide services to us, may use your data to ensure that our Services are as up to date as possible. Following are the ways in which we collect your data:
a. Directly from you: We collect information directly from you during registration or while filling out forms. We also collect information if you post a comment on our Platform or ask us a question through phone or email.
b. Automatically: We may gather information through cookies, web beacons, and similar tracking tools that monitor your interaction with our Platform. For the purposes of this policy, “non-personal information” means the information that does not directly identify you. BattleBucks may employ tools or third-party analytical software to automatically collect and use certain non-personal information.
c. Through Device: We may collect information from your device when you access our Platform, including your device location, communication details such as phone number, SIM serial number, contacts and call logs, device specific information such as storage, model, IMEI number and network carrier information. We may also collect information for transactional and promotional SMS/app notifications and access your mobile’s camera and microphone functionalities, such as recording video and audio for purposes which include but are not limited to, video KYC processes and voice typing. We may also access files stored on your device, such as audio and video files, for the functioning of various in-app features, including but not limited to in-app chat services.
d. Through third-parties: We also use third-party partners, such as social networking sites, data analytics providers and advertising networks to supplement information we have about you.
C. How Do We Use Your Data?
When you make transactions through our Platform, we may collect and store information about you, such as your phone number, address, email, billing information, and payment preferences. This information is used to process your requests, automatically complete forms for future transactions, and enhance your user experience. We do not and will never sell your data to third parties for profit. The data we collect is used for the following purposes:
a. Enable services: We use the data collected to maintain, improve, and personalise our Services. This includes using the data to
Ø create your profile with us;
Ø improve the Services, design and navigation of the Platform;
Ø facilitate in-app purchases; provide requested information and support needed to effect transactions on or through our Platform;
Ø determine your eligibility to avail our Services, and participation in exclusive contests, programs and related offerings; and
Ø perform internal operations that are necessary to provide our Services, such as troubleshooting software bugs, conducting data analysis, detecting fraud, or analysing usage and activity trends on our Platform.
Ø confirm your registration for any of our Services, including seminars, webinars, or workshops.
Ø customize your experience with us, which could include displaying content based on your preferences.
b. Customer Support: We use the data collected to provide customer support and/or resolve your concerns arising from the use of our Services.
c. Research and Development: We use the data collected for research, analysis, and the development of our Platform to improve the UI/UX to allow you optimum use of the Platform and our Services. We may also look at site trends and customer interests by combining information we receive from you with information about you obtained from third parties to enhance our Platform and services.
d. Security Purposes: We may use the information to protect us, our Users, or our Platform and Services.
e. Marketing and Outreach: We may use the data collected to promote and market the Platform and our Services. This includes using your information for calls and mails to Users regarding site updates, new services, upcoming events, and the status of any orders placed on the Platform.
f. Legal Compliance: We may use the data collected to perform our legal or contractual obligations, as otherwise permitted by law, or as and when requested by legal, regulatory, or investigatory authorities.
D. Storage, Retention and Security
We have adopted security practices and procedures, in line with international standard IS/ISO/IEC 27001, to include strategic, operational, managerial, technical, and physical security controls to safeguard and protect your data and information. We have implemented such measures, as stated above, to protect against unauthorized access to and unlawful interception of personal information. We have also adopted measures to ensure that your personal information is accessible to our employees or partners employees strictly only on a need-to-know basis.
Our Platform, applications, portals, and network equipment have industry standard security precautions in place to protect the loss, misuse and alteration of information which is in our environment. We apply encryption or other appropriate security controls to protect Personal Information when stored or transmitted by us. Whenever you change or access your account information, we facilitate such changes using secure systems. Your information or data will primarily be stored in electronic form. However, certain data can also be stored in physical form.
We may enter into agreements with third parties to collect, store, and process your information or data in compliance with applicable laws.
We have taken appropriate steps for the security and protection of our Platform and our Services, however, we shall not be responsible for any breach of security or the disclosure of personal information for reasons beyond our control, including but not limited to hacking, social engineering, cyber terrorism, espionage by third parties, or any events by way of force majeure such as sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government.
E. What Are Your Rights Regarding Your Data?
We employ technical, administrative, and physical safeguards to protect your data from unauthorized access, alteration, or destruction. However, no security system is impenetrable, and we cannot guarantee absolute protection. Following are your rights regarding your data:
a. Access: You may access your information by accessing your account or profile on our Platform.
b. Rectification: You may also request corrections, updates, or deletion of your information. We will make reasonable efforts to respond promptly to such requests in accordance with applicable laws. You can reach us at the address given in the ‘How Can You Contact Us’ section below.
c. Withdrawal of Consent: You may withdraw your consent given to us for processing your data. If you do so, we may be unable to provide the Services for which such data was sought. To withdraw your consent, you may please write us an email at the address given in the ‘How Can You Contact Us’ section below.
d. Deletion of Account: If you wish to delete your account maintained with us, you must write to us at the address given in the ‘How Can You Contact Us’ section below or you may do so through the profile menu on the BattleBucks Platform.
Please note that notwithstanding the above rights, we may retain your data for as long as is necessary for the performance of the contract between you and us, or to prevent, investigate, or identify possible misuse of our Services or for safety, security, or fraud prevention to re-enable your use of our Services, or to comply with our legal obligations. We will not retain your data if it is no longer required by us and there is no legal obligation to retain it.
F. With Whom Do We Share Your Data?
a. Third-Party Service Providers: We share information with vendors, deferred payment options, SMS services, freelance professionals, marketing agencies, and cloud setup agencies who assist us in managing our Platform, online processes, and Services. This information may be shared with these third parties strictly in accordance with this Policy, who will assist in providing services to the Users, including payment gateway processors. Such sharing is conducted in accordance with your instructions and is subject to strict confidentiality and security requirements.
b. Business Partners: We may share information with our business partners, including third-party sellers, aggregators, and partnered financial institutions. These partners will use the information we provide as described in their respective privacy policies.
c. Legal Compliance: We may share information if necessary to comply with the law, such as responding to a court order, or to protect our rights. This includes sharing information with government agencies or regulatory bodies.
d. Business Successors: In the event of a sale or transfer of all or part of our business, customer information may be shared as part of the transaction.
e. Cross-Border Data Transfer: All information processed by us may be transferred, processed, and stored anywhere in the world, including, but not limited to countries within the European Economic Area (“EEA”), the United Kingdom (“UK”), the United States of America, the Republic of Korea and others, which may have data protection laws that are different from the laws where you live. We endeavor to safeguard your information consistent with the requirements of applicable laws.
G. Social Media
Our Platform and Services may provide the option of integration with sharing services and tools (such as Google +1 button, Facebook Like button, among others) that can be used to share information while using or accessing our Services. We may also integrate social media services in our competitive gaming features for sharing scores and achievements between players, such as google play games services. The use of these services and tools is a free choice for the Users.
The social features that each User agrees to use enables the sharing of information with other contacts or the general public, depending on the configuration options the social media entity provides. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.
If you use our Platform or access our Services and connect to your Facebook or other
social media accounts, you will provide us with basic account information, (i.e., user ID,
name, email, gender, birthday, current city, profile picture URL and the user IDs of your
friends who have also connected with our applications). We may cache data from these
social media APIs to enhance User experience. This information is used solely to connect
to the social media and display your data on the game accounts, such as your username, and
to enable actions such as sending requests, connecting and playing with friends and
sharing information on their walls or timelines.
This information is provided voluntarily when you connect our app to your social media
accounts. If you do not wish to share this data, refrain from linking your social media
accounts. To delete the data we have received from your
accounts, please contact us at the address given in the ‘How Can You Contact Us’ section
below.
H. Jurisdiction
This policy will be governed by and construed in accordance with the laws of India and subjected to the exclusive jurisdiction of the Courts of Haryana.
I. Miscellaneous
a. We diligently strive to maintain our records with your latest information. It is your responsibility to ensure that the information or data you provide is correct and always updated, and you have all the rights, permissions and consent to provide such information or data.
b. Our Platform may contain links to external websites that are not managed or maintained by us. This Policy applies solely to our Platform. You are requested to read the other websites’ privacy policies when visiting these websites.
c. Links to third-party websites or services on our Platform do not imply endorsement or
affiliation with that third party. We are not responsible for their privacy practices, and
this Policy does not govern their use. We encourage you to review their privacy policies
independently.
J. Email Opt-Out
To stop receiving our promotional emails, please email support@battlebucks.com. It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.
K. How Can You Contact Us?
If you have any questions or concerns about this Policy or wish to exercise your rights, please contact our grievance officer:
Grievance Officer: support@battlebucks.com
Singularity Games Private Limited
Email: support@battlebucks.com
Office Hours: 10am-7pm (Monday-Friday)