Singularity Games Private Limited

Rewards and Returns Policy

Effective date: April 1st, 2025

Last Updated: March 25th, 2025

A. Introduction


This Rewards and Returns Policy (the ‘Rewards Policy’) governs the provision of the Rewards and returns on the Platform and/or the use of our Services. The objective of this Rewards Policy is to create a fair, transparent, and equitable environment in which Rewards are earned and returns are processed. Your continued participation constitutes acceptance of the Rewards Policy. BattleBucks reserves the right to modify, suspend, or terminate the Rewards Policy at any time.

This Rewards and Returns Policy is intended to supplement and operate in conjunction with the Terms of the Company or BattleBucks (i.e., Singularity Games Private Limited), which can be accessed at terms and conditions. Any term not specifically defined herein shall have the meaning ascribed to it in the Terms.

The Company reserves the right to, from time to time, amend and modify the Referral Policy. The User acknowledges and accepts that they may also be subject to receiving periodic communications from the Company related to their obligation to comply with the Referral Policy. It is the sole responsibility of the User to stay informed of any updates, or policy amendments or modifications issued by the Company, as more particularly detailed in Section F (Amendments and modifications to the Terms or the BattleBucks Policies) of the Terms.

Non-compliance with the Rewards Policy invites penalties depending on the grade of the misconduct as set forth in Section D (Misconduct and Penalty Matrix) of the Rules of Conduct.


B. Disclaimer of Warranties


All Rewards are provided on an 'as-is' basis, without any warranties, guarantees, or representations of any kind regarding their value or functionality for any particular purpose. The Company does not guarantee the quality, availability, or delivery of any product(s), Rewards, and shall not be responsible for any delays, deficiencies, or unforeseen costs arising from the logistics and handling of such Rewards.


C. Acceptance of Rewards and its returns


The User may refuse any Reward at its discretion. Unless the User refuses any Reward, by participating in games where such Rewards may be offered, the User acknowledges and agrees that:

  1. Unless the rules governing the respective game states otherwise, Rewards cannot be returned, exchanged, substituted, or modified for any other product, service, or equivalent value, and the Company is under no obligation to entertain any requests for the exchange or return of Rewards under any circumstances. In jurisdictions where a mandatory right of return or exchange may apply, the Company will address such matters on a case-by-case basis in accordance with applicable law.
  2. The Company’s decision regarding the distribution of Rewards and the determination of winners shall be final and binding on all users.
  3. You bear the sole responsibility for any applicable taxes, fees, or other charges associated with receiving or using the Reward.
  4. If the Reward is a physical item, you must provide a valid shipping address, contact number, and other essential details. You are responsible for the shipping and handling costs associated unless specified otherwise in the rules governing the respective game.
  5. You waive any right to raise claims, complaints, or grievances concerning the nature, value, or quality of the Rewards.
  6. The Company reserves the right to withhold or revoke Rewards if it suspects fraud, misconduct, or violation of the Terms and the BattleBucks Policies.

Any mention or depiction of Reward or other items in videos, screenshots, or other media is for illustrative or informational purposes only, and the Company does not claim ownership of such items unless explicitly stated otherwise, and their inclusion or display does not imply any endorsement, sponsorship, or affiliation with their rightful owners.

The Company also reserves the right to modify, suspend, or terminate the Rewards at any time without prior notice. Such modifications shall not affect any rewards already distributed, but may affect future rewards and their terms of distribution.


D. Grievance Redressal Mechanism


If you believe you have been unfairly treated, harmed, or have encountered User behavior that violates this Code, you have the right to raise a complaint or grievance in accordance with Section L (Grievance Redressal Mechanism) and Section O (Dispute Resolution and Arbitration Agreement) of the Terms.