SINGULARITY GAMES PRIVATE LIMITED

TABLE OF CONTENTS 

1. Introduction 

This Store Return, Refund & Cancellation Policy (‘Return Policy’) governs how requests for returns, refunds, exchanges, and order cancellations are handled for the purchase of Products via the Store operated by Singularity Games Private Limited (‘BattleBucks’ or the ‘Company’). The objective of this Return Policy is to clearly set out the eligibility, timelines, process, and conditions under which you may seek a return, refund, exchange, or cancellation, and to specify responsibilities for both the User and BattleBucks in such cases. This Return Policy is intended to supplement and operate in conjunction with the Terms of Store (which can be accessed here) and Supporting Policies. Any term not specifically defined herein shall have the meaning ascribed to it in the Terms 

BattleBucks reserves the right to, from time to time, amend and modify this Return Policy. The User acknowledges and accepts that they may also be subject to receiving periodic communications from BattleBucks related to their obligation to comply with this Return Policy. It is the sole responsibility of the User to stay informed of any updates, or policy amendments or modifications issued by BattleBucks, as more particularly detailed in Section L (Amendments and modifications to the Terms or the Supporting Policies) of the Terms. 

BattleBucks may, at its sole discretion, determine that any action by the User breaches this Return Policy, the Terms, or the Supporting Policies, and BattleBucks may, at its sole discretion and without prior notice, cancel, modify, or terminate your account at any time. 

This document is an electronic record in terms of the Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. 

2. Eligibility and Return or Exchange for Products 

Eligibility for return or exchange of a Product is determined by the return and refund conditions specified on the relevant Product page at the time of purchase, subject to this Return Policy and applicable law.  

1. General Conditions (applicable to all Products): 

2. A return or exchange must be initiated within the return window stated on the relevant Product page. 

3. To initiate a return or exchange, please contact the designated customer care channel specified on the relevant Product page and provide the order ID, product details, and reason for return or exchange. Photo or video evidence of the Product and packaging may be required for assessment before logistics are arranged. 

4. Products must be unused, in their original condition, and returned with all tags, manuals, accessories, free items, and manufacturer’s packaging intact. 

5. Products that are used, damaged, incomplete, or otherwise fail return quality control may be rejected or eligible only for a partial refund. The basis for any partial refunds will be notified to the User. 

6. Non-returnable categories include, without limitation, perishable goods, personal care items, consumables once opened, customised or made-to-order items, and any items specifically marked ‘non-returnable’ on the Product page. 

7. Repeated or abusive return or exchange requests (including returning used items or making excessive claims) may be considered misuse of the Store and will be handled in accordance with the Store Terms and the Supporting Policies, which may include suspension, restriction, or termination of account privileges. 

8. The User must retain proof of pickup/shipment until the return/exchange process is completed. 

9. Return and exchange timelines are subject to applicable law; mandatory consumer rights arising under law will be honoured. 

10. Return and Refund for Digital Products shall be in accordance with Section C (Return and Refund for Digital Products) of this Return Policy. 

2. BattleBucks-Fulfilled Products:  

3. Where the relevant Product page states ‘BattleBucks‑Fulfilled Product’ or otherwise designates BattleBucks as the return or exchange handler, BattleBucks will manage the return or exchange process. 

4. Upon preliminary approval, BattleBucks will arrange pickup or provide a return address. 

5. Returns/exchanges are completed only after a quality inspection at the receiving facility. If approved, BattleBucks will dispatch a like-for-like replacement (subject to stock) in accordance with Section G (Exchange Terms) of this Return Policy, or will disburse any approved refund to the original payment method, or to another refund option selected by the User when initiating the return/exchange, in accordance with Section E (Refund Method & Timelines) of this Return Policy. 

6. If a replacement unit is not available, BattleBucks will inform the User; no refund or other remedy will be provided unless expressly permitted by this Policy or required by law. 

3. Externally‑Fulfilled Product:  

4. Where the relevant Product page states ‘Externally‑Fulfilled Product’ or names a third‑party seller as the return or exchange handler, the third‑party seller will manage pickup or drop‑off, quality checks, and return or exchange approval in accordance with the terms shown on the relevant Product page.  

5. BattleBucks will facilitate escalation as an intermediary if needed.  

6. ​​Any refund or exchange for Externally-Fulfilled Products will be carried out by the seller in accordance with their approved disposition. Once the seller confirms approval of a refund, BattleBucks will disburse the refund to the User in accordance with this Policy. 

3. Return and Refund for Digital Products 

Digital Product(s) are non-returnable and non-refundable once the purchase has been completed and the Digital Product(s) has been delivered electronically, except where required under applicable law. Delivery of a Digital Product(s) shall be deemed completed once our systems record successful transmission to the User’s registered email, account, or other designated channel. For the avoidance of doubt, once any currency (BB Coins, GG, Gems, Other In-Game Currency, NFTs, In-Game Assets or similar digital goods) are redeemed, spent, or applied (including for unlocking Rewards, or in-game features) shall also be non-refundable. 

No refund or cancellation shall be permitted in cases where the Digital Product(s) has already been delivered, redeemed, used, or where delivery was successful but access was lost due to reasons attributable to the User (such as wrong email, accidental deletion, email filtering, or unauthorised sharing). 

However, BattleBucks (for BattleBucks-Fulfilled Product) or the relevant third party seller (for Externally-Fulfilled Product) shall permit a refund or replacement only in exceptional cases where the delivered Digital Product(s) does not match the description, features, or value indicated at the time of purchase, or is otherwise defective. For the purposes of this section, ‘replacement’ means reissuance of the same Digital Product(s) or a substitute of equivalent value.  

4. Refund Method and Timelines 

Approved refunds for Products will be issued to the original payment method, or otherwise to such option as selected by the User while initiating the return. All efforts will be made to ensure the approved refund is made within the timeline communicated to you at the time of approval. Actual credit timelines depend on banks, card networks, UPI participants, or payment gateways and may take additional time beyond our control.  

If you paid partly via vouchers, coupons, or rewards,GG, Gems or NFTs the refundable portion shall be returned in the same form, subject to the terms applicable to such instruments.  

Shipping fees, cash-on-delivery charges, gift wrap charges, and similar ancillary charges will be deducted from the refund amount unless the return is due to our error, a defective or damaged product confirmed upon inspection, or as otherwise required by applicable law. 

5. Cancellations  

You may request cancellation of a Product order before it is dispatched by contacting the designated customer support channel specified on the relevant Product page. Cancellation after dispatch is not assured and may require you to refuse delivery and initiate a return upon delivery in accordance with this Return Policy. Where you refuse delivery, applicable shipping or cash-on-delivery charges may be deducted from any refund, unless the cancellation is due to our error or as otherwise required by law. 

We and the third-party seller reserve the right to cancel orders, in whole or in part, due to stock unavailability, address unserviceability, pricing or listing errors, suspected fraud, regulatory constraints, operational issues, or as otherwise required by applicable law. In such cases, you will be notified, and any amounts charged for the cancelled portion will be refunded in accordance with this Return Policy. 

6. Consequences of Damaged, Defective, or Incorrect Items  

In compliance with the Consumer Protection (E-Commerce) Rules, 2020, it is expressly stated that BattleBucks(for BattleBucks-Fulfilled Product) or the third-party seller (for Externally Fulfilled Product) shall not refuse to take back goods, or withdraw or discontinue services purchased or agreed to be purchased, or refuse to refund consideration, if paid, if such Product are defective, deficient spurious, or if the goods or services are not of the characteristics or features as advertised or as agreed to, this shall not apply if such late delivery was due to FM Event (as specified in Section Q (Limitation of Liability) of the Terms). 

If you believe a Product delivered to you falls within the above criteria, you must notify the designated customer support channel specified on the relevant Product page within a reasonable time from the date of delivery. Your request should include supporting photographs or video and, where possible, unboxing evidence. We or the third-party seller may arrange for an inspection or pickup of the Product.  

Upon verification, we or the third-party seller will offer either a replacement (subject to availability) or a refund in accordance with this Return Policy and applicable law. Requests made beyond the applicable timeframe or lacking sufficient evidence may be declined, subject to applicable law. 

7. Exchange Terms 

Exchanges are subject to eligibility conditions set forth in Section B (Eligibility and Return or Exchange for Products) of this Return Policy. product availability and the same condition and timeline requirements as returns. If the requested replacement is unavailable, we may process a refund instead. Price differences for exchanges (if any) will be handled at the time of exchange as per current pricing and offers. 

1. Exchanges will only be processed where a replacement unit of the same Product is available. If a replacement unit is not available, BattleBucks (for BattleBucks-Fulfilled Product) or the relevant third party seller (for Externally-Fulfilled Product), as the case maybe, will inform the User accordingly. No refund or other remedy will be provided unless expressly permitted under this Policy or applicable law. 

2. Where the replacement Product is of higher value, the User must pay the price difference prior to the exchange. Where the replacement Product is of lower value, the difference will be refunded to the User in accordance with this Policy. 

3. Exchanges are limited to the same Product model, variant, or size unless otherwise specified on the relevant Product page or required under applicable law. 

4. All other conditions, including timelines, proof of pickup or shipping, quality control checks, and refund methods, apply equally to exchanges as they do to returns. 

8. Return Shipping and Pickup 

For eligible returns attributable to our error (e.g., damaged/defective/incorrect item), return pickup costs will be borne by us. For other returns, including but not limited to preference-based returns where allowed, you may be responsible for return shipping fees, which will be communicated at the time of approval. If pickup is unavailable at your pincode, you may be asked to self-ship to a designated address with a trackable courier service. Where law requires, reasonable courier charges for such self-shipping will be reimbursed. 

9. Quality Check and Rejections 

All returned items undergo return quality inspection. Returns may be rejected if items are used, altered, missing accessories or freebies, do not have original packaging, are damaged due to improper use or handling, or otherwise fail to meet this Return Policy. If a return is rejected, the item may be shipped back to you at your cost. 

10. Warranty and Manufacturer Support 

Where a Product is covered by a manufacturer’s warranty, repair or replacement may be provided directly by the manufacturer or its authorised service centres as per the warranty terms. Such warranty services are outside the scope of this Return Policy. 

If a Product is replaced under this Policy or the applicable manufacturer’s warranty, the replacement item will continue to be covered for the remaining period of the original warranty. The warranty period will not restart unless expressly stated by the manufacturer or required under applicable law. 

11. Grievance Redressal Mechanism 

If you believe you have been unfairly treated, harmed, or have encountered anything that violates this Return Policy, you have the right to raise a complaint or grievance in accordance with Section P (Grievance Redressal Mechanism) and Section S (Dispute Resolution and Arbitration Agreement) of the Terms. 

12. Contact and Support 

For any queries or support relating to return, refund, and cancellation requests for Products purchased on the Store, Users should contact the customer care number, email address, or other contact details displayed on the relevant Product page or seller page or reach out to us at support@battlebucks.com.