SINGULARITY GAMES PRIVATE LIMITED

TABLE OF CONTENTS 

A.INTRODUCTION
These Store Terms and Conditions (‘Terms’) govern the access and use of the digital store titled ‘[insert]’ (the ‘Store’), operated and provided by Singularity Games Private Limited (‘BattleBucks’ or ‘Company’ or ‘we’ or ‘our’ or ‘us’). The Store is accessible through our website (available in web browsers such as Google Chrome and Safari), (the ‘Webstore’) our mobile application (available on the Google Play Store, Apple App Store, or through similar providers), (the ‘Platform Store’) as well as any other digital platforms that may be made available by the Company from time to time. The Webstore and Platform Store, collectively referred to as the ‘Store’, are operated and provided by Singularity Games Private Limited. 

This document is an electronic record in terms of the Information Technology Act, 2000 and rules thereunder as applicable and the amendments pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signature. 

Capitalised terms not otherwise defined herein shall have the meaning ascribed to them in the Gaming Platform Terms. ‘Gaming Platform Terms’ means the Gaming Platform’s Terms and Conditions (available at: [insert link]), as amended from time to time. 

B. Store Account 

1. Open your Store Account: Registered user of our gaming platform (‘Gaming Platform’, and the registered user being the ‘Gaming Platform User’) may sign up to the Store using their gaming platform credentials. An unregistered user of the gaming platform (‘Non-Gaming Platform User’) may create a Store-only account. Gaming Platform User and Non-Gaming Platform User are each individually and collectively referred to as the User ('User' or 'you' or 'your'). 

2. A Non-Gaming Platform User may access the Store only through our Webstore. You may also access the Platform Store by registering on the Gaming Platform. 

3. The availability and accessibility of the Store are at the sole discretion of the Company. Access to the Store may be influenced by your geographic location and is governed by the applicable laws of your jurisdiction.  

4. If you are a Non-Gaming Platform User or Gaming Platform User who has not linked their Gaming Platform account to the Webstore, you may have limited or no access to purchase or redeem certain In-Game Assets through the Webstore that are otherwise available to a User with their Gaming Platform account linked to the Webstore. Even if you are a Non-Gaming Platform User or Gaming Platform User who has not linked their Gaming Platform account to the Webstore and are permitted to purchase Digital Products through the Webstore, such purchases may not confer any in-game utility or benefits, and may not be redeemable in any manner including for cash. The Company makes no representation or warranty that purchases made by Non-Gaming Platform User will be usable, redeemable, or transferable within the Platform, and such users assume all risk associated with any limited functionality or inaccessibility of these assets. 

5. These Terms set forth the rights and responsibilities of the User with respect to the access and use of the Store. By accessing or using the Store, the User acknowledges that they have read, understood, and agree to be bound by these Terms. In addition to these Terms, the use of our Store is governed by our Privacy Policy accessible at [insert URL], our Cookies Policy accessible at [insert URL], our Return, Refund & Cancellation Policy [insert URL], our Shipping Policy accessible at [insert URL], and any other policy(ies) that may be introduced here [insert URL] (collectively, the ‘Supporting Policies’).  

6. BattleBucks may modify or update these Terms and/or the Supporting Policies (as more particularly detailed in Section L of these Terms) and bring such modifications to the User's attention through such means as BattleBucks may, in its sole discretion, deem appropriate, including but not limited to pop-up notifications, email, or other forms of communication as registered by you on the Store. Together, the Terms and Supporting Policies form the entire agreement between the User and the Company. By continuing to use the Store and the Services, you shall be deemed to have provided effective and valid consent to these Terms and the Supporting Policies.  

7. For users under the age of 18 years, valid consent from your parent or legal guardian is required. In all cases, the use of the Store and/or the Services by minors is the sole responsibility of their parents or legal guardians. By granting permission for the minor to register on the Store and/or agree to the Terms and the Supporting Policies, the parent or legal guardian agrees to these Terms and the Supporting Policies on behalf of the minor.  

8. We may retain certain account information for a period of up to one hundred and eighty (180) days following the cancellation or withdrawal of a User account, or for such other period as may be required under applicable law, including but not limited to the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. 

C. Access to the Store 

BattleBucks reserves the right, at its sole discretion and without prior notice, to partially or fully suspend, restrict, modify, or discontinue the Store for reasons including, but not limited to, updates, technical maintenance, or other actions deemed necessary. BattleBucks also reserves the right, at its sole discretion and without prior notice, to cancel, modify, or terminate your Store account at any time. The Company shall not be liable for any losses or damages caused by any unavailability or inaccessibility to the Store during such times. 

D. Product Categories and Third-Party Disclaimers 

‘Physical Product(s)’ means any tangible goods that are displayed, made available, listed, sold, or fulfilled through the Store. 

‘Digital Product(s)’ means any intangible goods, digital content, or virtual assets (including, without limitation, software, GG, Gems, Other In-Game Currency, In-Game Assets, NFTs, downloadable content, subscriptions, or other similar digital offerings) that are displayed, made available, listed, sold, licensed, or redeemed through the Store. The terms GG, Gems, Other In-Game Currency, NFTs, and In-Game Assets shall have the meaning, and shall be governed in the manner, set forth in the Gaming Platform Terms.  

‘Product(s)’ or ‘Product’ means Physical Products and Digital Products, collectively, and includes both BattleBucks-Fulfilled Products and Externally-Fulfilled Products, as defined in these Terms. 

• BattleBucks-Fulfilled Product 
   a.BattleBucks-Fulfilled Product means any Product listed on the Store for which the Company (a) owns the inventory and title prior to sale or licence to the User, and (b) is responsible for the warehousing, packaging, dispatch, and delivery to the User, whether directly or through its logistics service providers. 
   
  b.Users must refer to the Product page for details of the applicable contact point for post-sale or post-licensing queries and support. 

1. Externally-Fulfilled Product
   a.Externally-Fulfilled Product means any Product listed on the Store by a third-party seller where the Company does not hold title to or own the inventory, and the third-party seller remains responsible for the warehousing, packaging, dispatch, and delivery of such Product to the User, whether directly or through logistics service providers engaged by such seller. In respect of such products, the Company acts only as an intermediary and facilitator of the transaction under applicable law. 

   b.BattleBucks does not control, endorse, or assume any responsibility for the content, accuracy, legality, safety, merchantability, fitness, fulfilment, or practices of any Externally-Fulfilled Product. 

   c.All aspects of fulfilment, shipping, delivery, quality, after-sales service, returns, refunds, cancellations, and customer support for Externally-Fulfilled Products are the sole responsibility of the relevant third-party seller. Users must direct all queries, complaints, or service requests relating to an Externally-Fulfilled Product to the customer care number or contact details displayed on the relevant Product page or the seller’s page. 

5. Shipping of Products 

Shipping of Products available through the Store, shall be governed exclusively by our Store Shipping Policy accessible at [insert URL], subject to any specific arrangements or contact points displayed on the relevant Product page. By placing an order on the Store, you acknowledge and agree that all aspects of shipping, including packaging, dispatch, delivery timelines, and logistics, shall be handled in accordance with the terms outlined in the Store Shipping Policy and may be carried out by the Company, the manufacturer, the third-party seller, or an authorised logistics partner, as specified on the relevant Product page. 

For Digital Product, delivery shall be effected solely through electronic means, including but not limited to email, SMS, or in-app delivery, as specified on the relevant page of the Digital Product at the time of purchase. No physical shipment will be made for such Digital Product. Delivery of a Digital Product shall be deemed completed once BattleBucks has transmitted it to the contact details or account specified by the customer at the time of purchase, and the customer shall be responsible for ensuring the accuracy and accessibility of such details. 

6. Limited License 

Subject to your compliance with these Terms and the Supporting Policies, BattleBucks grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Store (including the application, website, and any other platforms through which it is made available) and its content solely for your personal, non-commercial purposes, as enabled by the Store’s functionality. BattleBucks and its licensors reserve all rights not expressly granted. 

This license will automatically terminate if you breach these Terms or the Supporting Policies or engage in any conduct falling within Section K (Prohibited Uses) of these Terms.  

These Terms are concluded solely between BattleBucks and the User, and not with Apple Inc., Google LLC, or any of their affiliates. BattleBucks (and not Apple or Google) is solely responsible for the Store, and the content made available through them. Nothing in these Terms may be interpreted as providing usage rules that conflict with  

• the Apple Media Services Terms and Conditions or the Apple Volume Content Terms, or 

• the Google Play Terms of Service or other applicable Google Play policies, each of which you acknowledge you have had the opportunity to review. 

  If you access the Store through a mobile application: 

• On Apple-branded devices: your license is limited to a non-transferable license to use the Store’s application on Apple-branded products you own or control, as permitted under the Apple Media Services Terms and Conditions, except that such application may be accessed and used by other accounts associated with the purchaser through family sharing, volume purchasing, or legacy contacts. 

• On Android devices: your license is limited to a non-transferable license to use the Store’s application on devices that run a valid Google Play-certified Android operating system, subject to your compliance with the Google Play Terms of Service and applicable Google Play policies. 

You acknowledge and agree that BattleBucks is solely responsible for providing any maintenance and support services with respect to your access the Store through a mobile application, as specified in these Terms or as required under applicable law. Neither Apple Inc. nor Google LLC, nor any of their affiliates, have any obligation whatsoever to furnish any maintenance or support services with respect to such applications. 

Termination of License  

1. BattleBucks reserves the right, at its sole discretion and without prior notice, to suspend, limit, or terminate your access to and use of the Store if it suspects or determines that: 

• you have engaged in fraud, misuse, or acted in violation of these Terms or the Supporting Policies; 

• you have failed to comply with applicable laws or regulatory requirements; 

• ​​​​​​​your account has been inactive for an extended period, which shall not be less than 12 months, poses a security risk, or may cause harm to the Company, other users, sellers, or third parties; or 

• termination is reasonably necessary for operational, technical, business, or legal reasons. 

  In such an event, you must immediately cease all use of the Store, uninstall any mobile application through which the Store is accessed, and delete any related content from your devices. BattleBucks may also disable or delete your account, revoke any licences or permissions granted, cancel or refuse to process pending orders, deny the use of coupons, credits, or promotional balances, and restrict your ability to create new accounts. You acknowledge and agree that any Store credits, coupons, rewards, or entitlements associated with your account may be forfeited without compensation. 

   

• You may terminate your access to the Store at any time by closing your account, uninstalling the application, and discontinuing use of the Store. 

• Any provisions of these Terms which by their nature should survive termination (including but not limited to Limitation of Liability, Indemnification, Ownership of Intellectual Property Rights, Dispute Resolution, and Governing Law) shall continue to apply notwithstanding termination of your use and access to the Store. 

7. GG and Gems Usage and Redemption Rules 

‘GG’ and ‘Gems’ are the premium in-game currency on the Gaming Platform. GG and Gems are not owned by the User but provided as a limited, personal, non-transferable, non-sublicensable, and revocable licence in accordance with the Gaming Platform Terms and Conditions.  

GG may be acquired either:  

1. by payment in Indian Rupees (INR) through the Store accessed via the Webstore or 

2. earned through gameplay activities such as completing missions, leaderboard or tournament placement, or participation in BattleBucks-run promotions. 

Gems may be acquired either: 

1. through gameplay, including but not limited to leaderboard placement, securing ranks, or winning 1v1 matches; 

2. By payment in Indian Rupees (INR) via the Store; or 

3. By converting GG into Gems through the Webstore of the Company at the conversion rates, caps, and fees published by the Company from time to time. 

Redemption: 

1. GG may be redeemed for Gems, and certain Physical Product(s) when specified as such on the relevant Physical Product(s) page, available in the Store, subject to these Terms, and Gaming Platform’s Terms. GG may also be used in the Store where permitted by its Supporting Policies. 

2. Gems may be redeemed for certain Digital Product(s) when specified as such on the relevant Digital Product(s) page, available in the Store, subject to these Terms and the Gaming Platform’s Terms, through the Store.   

GG and Gems are non-refundable, cannot be exchanged for currency, legal tender, transferred to other users or used outside the Store accessed via the Gaming Platform. GG and Gems constitute a limited, personal, non-transferable, non-sublicensable, and revocable license to use GG and Gems solely within the Store or Gaming Platform.   

We may, at our discretion, place limits on your acquisition of GG and Gems or discontinue the issuance of GG and Gems, but we will attempt to notify you in advance of any such change. We are not responsible for any loss of value, availability, or utility of GG and Gems arising from such changes. 

You may not use unauthorised or automated means (including bots, scripts, exploits) to acquire or redeem GG and Gems. Any fraudulent, illegal, or abusive conduct (including the use of stolen, duplicated, or manipulated GG and Gems) may result in cancellation of the transaction, adjustment of your GG and Gems balance, and suspension or termination of your account. 

8. NFT Usage and Redemption Rules 

‘NFTs’ are Virtual Digital Assets on the Gaming Platform. The User would have a limited, personal, revocable licence with respect to any such NFT, subject to these Terms, the Gaming Platform Terms and applicable law. The NFTs are not owned by the User. 

NFTs may be acquired either: 

1. through Gems or Indian Rupees (INR) via the Store; or 

2. awarded as Rewards through gameplay, tournaments, or promotions as determined by the Company from time to time. 

NFTs are non-refundable, except as required by applicable law or as expressly provided in the Gaming Platform’s Terms. NFTs have no guaranteed real-world monetary value, and cannot be redeemed for cash on Store. NFTs may be held, traded, or transferred between Users, including on internal and external marketplaces, subject to the limited usage rights granted by the Company, these Terms and the applicable law. NFTs constitute a limited, personal, non-transferable, non-sublicensable, and revocable licence to use NFTs solely within the Store or Gaming Platform.  

Where an NFT is redeemed to unlock or access an In-Game Asset, the continued availability of that unlocked asset is conditional on the User’s ongoing right to the NFT. Upon transfer of such right with respect to the NFT, the corresponding In-Game Asset may be locked, disabled, or otherwise made unavailable to the transferor, and the licence to use such asset shall vest in the transferee, or operate in such other manner as the Company may determine and communicate from time to time. Any exchange or trading mechanics made available by the Platform will be subject to additional terms and conditions as communicated by the Company at that time. 

We may, at our discretion, place limits on your acquisition of NFTs or discontinue the issuance of NFTs, but we will attempt to notify you in advance of any such change. We are not responsible for any loss of value, availability, or utility of NFTs arising from such changes. 

You may not use unauthorised or automated means (including bots, scripts, exploits) to acquire or redeem NFTs. Any fraudulent, illegal, or abusive conduct (including the use of stolen, duplicated, or manipulated NFTs) may result in cancellation of the transaction, adjustment of your NFT balance, and suspension or termination of your account. 

9. Ownership of Intellectual Property Rights 

The User acknowledges and agrees that all rights, title, and interest, including all intellectual property rights, in and to the Store, its features, functionality, and content including, without limitation, text, graphics, logos, Product images, audiovisual works, sound effects, animations, software, source code, object code, and any related documentation (collectively, the ‘BattleBucks Store IP’) are owned by BattleBucks or, where applicable, its licensors.  

Except for the limited rights expressly granted to the User under these Terms, no license, right, or interest in the BattleBucks Store IP is granted or conferred to the User by implication, estoppel, or otherwise, and all such rights are expressly reserved. 

Your access to the Store and use of its functionalities confers no title or ownership in BattleBucks Store IP. You are strictly prohibited from reproducing, distributing, modifying, creating derivative works of, reverse engineering, decompiling, or disassembling any Store content without the BattleBucks’s prior written consent.  

BattleBucks, together with the relevant third-party sellers (and not Apple Inc. or Google LLC), shall be solely responsible for any claim by a third party that access to the Store via a mobile application or your possession or use of such access infringes that third party’s intellectual property rights. If you receive a notice alleging such infringement, promptly notify BattleBucks and provide reasonable assistance. To the maximum extent permitted by applicable law, Apple Inc. and Google LLC shall have no liability for such claims. Nothing in this section limits any non-excludable consumer rights under applicable law. 

10. Promotional Activities and Offers 

The Company may, from time to time and at its sole discretion, launch promotional activities, contests, limited-time offers, discounts, reward programs, or other marketing initiatives (‘Promotion’) through the Store. Each Promotion may be subject to specific eligibility criteria, conditions, serviceability limits, and time restrictions, as communicated at the time of such promotion. Neither Apple nor Google is a sponsor or involved in any way with the contests run by BattleBucks. 

Participation in any Promotion is voluntary and on a best-effort basis. No User shall have any vested right or claim in respect of any Promotion, and the Company’s decisions regarding eligibility, selection of participants, and grant of benefits shall be final and may be based on metrics or criteria subject to change without notice. 

Unless expressly stated otherwise in the applicable promotional terms, Promotions shall not be transferable, exchangeable, or redeemable for cash or other consideration. All benefits are subject to the serviceability of the delivery location, availability of third-party services (such as couriers or payment providers), and applicable laws of India. 

BattleBucks reserves the right to modify, suspend, extend, or withdraw any Promotion, in whole or in part, at any time without prior notice or obligation, including due to system errors, technical issues, or FM Event (as specified in Section Q (Limitation of Liability) of these Terms) or any other reason in its discretion. The Company shall not be responsible for any loss, injury, or liability arising from participation in any Promotion or from the benefits thereof.  

The Company further reserves the right to deny, reverse, or revoke any promotional benefit in case of actual or suspected abuse, fraud, or violation of these Terms or the applicable Promotion terms, including but not limited to creating multiple accounts, using false identities, or engaging in coordinated activity to gain an unfair advantage. In such cases, the Company may recover the value of any undue benefits received and take enforcement action against the User’s account, including suspension or termination. 

11. Prohibited Access and Uses 

Your access to the Store and use of its functionalities is limited to personal and non-commercial purposes and must at all times comply with these Terms and Supporting Policies. Any breach of these Terms, including but not limited to non-compliance with applicable laws, misuse of the Store, or engagement in prohibited activities, as more particularly detailed below, may result in immediate action by the Company, including without limitation, issuing a warning, temporarily restricting or suspending access to the Store, or permanently terminating your account at the Company’s sole discretion. In the event of any such termination or suspension, you shall not be entitled to any refund, reimbursement, or compensation by the Company. 

You represent and warrant that (i) you are not located in a country or region that is subject to embargo or sanctions by the Government of India or the Government of the United States, including any region designated as supporting terrorism; and (ii) you are not listed on any prohibited or restricted parties list maintained by the Government of India or the Government of the United States.   

When using the Store or accessing the Store via a mobile application, you must also comply with all applicable third-party terms and agreements that apply to you (for example, your wireless data service agreement, payment network terms, or platform policies). 

You agree not to, and will not attempt to: 

1. Use, access, advertise, or exploit the Store or the Products in any manner, for any commercial purpose. 

2. Impersonate or misrepresent your affiliation with the Company, its representatives, affiliates, employees, or any other individual or entity, including falsely suggesting endorsement, partnership, or representation, or using Company trademarks, logos, branding elements, or content in a misleading manner. 

3. Resell, license, sublicense, or otherwise transfer any Product (including digital goods such as gift cards, activation codes, etc) purchased through the Store, whether for commercial gain or otherwise, without the prior written consent of the Company. Any such unauthorised resale or redistribution shall be deemed a material breach of these Terms. 

4. Manipulate, exploit, or abuse any promotional offer, reward system, in-game currency, referral program, or other benefit provided by the Company. This includes (but is not limited to) the use of multiple accounts, false identities, bots, or coordinated behaviour to gain undue advantage. The Company reserves the right to revoke any promotional benefit or take enforcement action, including suspension or termination of the User’s account, in the event of such misuse 

5. Use any unauthorised software, scripts, bots, crawlers, spiders, exploits, or other automated or manual methods to access, scrape, mine, copy, or interact with the Store (including to earn GG, Gems, NFTs or In-Game Assets or manipulate functionality), except for standard search engine technology used to index publicly available content. 

6. Modify, reverse engineer, decompile, disassemble, or create derivative works of the Store except as expressly permitted by law, in which case any and all lawful modifications, adaptations, improvements, etc., shall be deemed assigned to, and shall belong to, vest in and be the exclusive property of Company or, as applicable, its licensors on creation. 

7. Bypass, disable, or interfere with any security features or technical measures that control access to the Store, or probe, scan, or test the vulnerability of any Company system or network, or breach any security or authentication measures. 

8. Upload, modify, share, display or publish or distribute any software, files, or programs designed to interrupt or harm the functionality of any device or system. 

9. Modify, remove, or circumvent any notices or labels (proprietary or otherwise) contained within the Store. 

10. Export or re-export the Store or any copy or adaptation of the Store in violation of applicable laws. 

11. Create, develop, or distribute any data or executable programs that replicate, or mimic the data or functionality of the Store.  

12. Unlawfully steal or publish any information belonging to other users, including, without limitation, personal data, non-personal information, or payment information, without obtaining consent, authorisation, or license. 

13. Post, link to, advertise, promote, or transmit, in any form, any content or material relating to the Store that is illegal, invasive of privacy, harmful, threatening, abusive, blasphemous, harassing, tortious, disparaging, defamatory, vulgar, sexually explicit, pornographic, pedophilic, libelous, obscene, hateful, racially or ethnically offensive, or relating to or encouraging money laundering or gambling, or promoting enmity between different groups on the grounds of religion or caste with the intent to incite violence. 

14. Use the Store in a manner that is related to illegal activities or any action that, in the Company's opinion, negatively or adversely affects the provision, delivery, or support of the Store. 

15. Exploit bugs, glitches, or errors in the Store to gain an unfair advantage over the Company. The determination of whether such conduct constitutes exploitation, deception, or misleading behaviour is at the sole discretion of the Company. 

16. Use, display, mirror, or frame the Store, in whole or in part, or any name, trademark, logo, or other proprietary information belonging to the Company, its affiliates, service providers, or licensors, on any other server, website, or platform. 

17. Use any robot, spider, or any other automatic device or manual process to monitor or copy our content, without our prior written consent (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this website). 

18. Use the Store for any unlawful purpose or in violation of any applicable law, regulation, or rule. 

19. Access or use the Store for any purpose outside the scope of your intended use, as determined by the Company in its sole discretion. This includes, but is not limited to, tampering with or accessing non-public areas of the Store, the computer systems of the Company or its providers, or the technical delivery systems of the Company and its providers. 

20. Use proxies or other methods to bypass geographical restrictions on the Store or engage in activities that violate these Terms. 

21. Deceive or mislead the recipient about the origin of the message or knowingly and intentionally communicate any misinformation or information that is patently false and untrue or misleading. 

22. Threaten the unity, integrity, defence, security, or sovereignty of India; disrupt friendly relations with foreign states; undermine public order; incite the commission of any cognizable offence; prevent the investigation of any offence; or insult any other nation.  

23. Encourage or enable any other individual to do any of the foregoing. 

You agree to comply with all safety information, security instructions, required updates, or any other notices provided on or through the Store or otherwise associated with the Store. 

12. Amendments and modifications to the Terms or the Supporting Policies 

These Terms and Supporting Policies are accessible at any time on the official website of the Store. The User acknowledges and accepts that they may also be subject to receiving periodic communications from the Company related to their obligation to comply with these Terms. It is the sole responsibility of the User to review these Terms periodically and stay informed of the changes.   

The Company reserves the right to modify or amend these Terms or the Supporting Policies at its sole discretion, at any time, to the extent permitted by applicable laws. Any notices, updates, or policy changes may be communicated to you through such means as the Company may, in its sole discretion, deem appropriate, including but not limited to, one or more of the following methods: email to the address registered on your Store account, SMS to your registered mobile number, in-app notifications, website pop-ups, or messages within your Store account dashboard. You agree that any such communication shall constitute valid and sufficient notice, and that it is your responsibility to keep your contact information current and to check for such communications regularly. Any such modification or amendments will be effective upon posting on the Store or its official website, unless a later effective date is specified by the Company. 

The User's continued use of the Store after the effective date of any modifications or amendments constitute the User's acceptance of and agreement to such changes. If any modifications or amendments are unacceptable to the User or result in non-compliance, the User must discontinue the use of the Store. Nothing in this section limits any specific notice or consent requirements that may apply under applicable law. 

13. Updates, patches, and modifications 

The Company reserves the right to, from time to time, provide updates, patches, and other modifications to the Store as necessary or desirable for functionality, security, or compliance purposes.The User acknowledges and agrees that the Company may, as applicable, remotely update, patch, or modify the Store and access the platform residing on the User's device for such purposes. The User hereby grants the Company the right to deploy and apply such patches, updates, and modifications, whether automatically or through prompts requiring the User’s installation.  

You further acknowledge that: 

1. certain updates may be mandatory in order to continue accessing or using the Store, and you may not be able to use the Store if such updates are not installed; 

2. failure to install or accept updates may result in the Store becoming unavailable, insecure, or not functioning properly; 

3. updates may change or modify features, design, or user experience, which shall be deemed part of the normal operation of the Store; 

4. updates may be required to ensure compliance with applicable law, or compatibility with operating systems, payment networks, logistics providers, or app store policies; and 

5. you are responsible for any data charges or other third party costs associated with downloading and installing updates. 

All references to the Store within these Terms shall be deemed to include all such updates, patches, upgrades, and modifications.   

The Company reserves the right to upgrade, change, suspend, or terminate the Store or to discontinue offering any or all of the foregoing, at any time without prior notice to the User. 

14. Payment and Gateway Compliances 

All payments made for Products on the Store, where applicable, are processed through one or more independent payment gateways, or aggregators, or payment service providers (each, a ‘Payment Gateway’), integrated with the Store, unless the relevant Product page expressly states that a redirection to a third-party checkout will occur. By initiating a payment, you acknowledge and agree that transactions are processed by such Payment Gateways and are subject to the Payment Gateway’s terms, privacy policy, security standards, dispute resolution, and refund timelines, which are separate from these Terms.   

You agree that the Company is not responsible for any losses, delays, failures, security incidents, or other issues arising from the operation or policies of any Payment Gateway. You are responsible for providing accurate payment details, maintaining sufficient funds or credit limits, and for completing any additional authentication (e.g., OTP, 2FA, step-up authentication) required by your bank or the Payment Gateway. The Company will not be liable for declined or failed transactions arising from incorrect details, expired instruments, insufficient funds, bank/network outages, regulatory checks, or the User’s failure to complete required authentication. 

If a Product page indicates that payment will be processed off-Store (redirection), that off-Store payment will be governed by the applicable third-party’s terms and policies and the Company disclaims liability for that third party’s payment processing, security, or refund practices. Where payment is processed on the Store, the Company will initiate refunds for Company-approved refunds to the original payment method; actual crediting is subject to the Payment Gateway, bank, card network, or UPI timelines and rules, which are outside the Company’s control. 

Any fees, charges, or obligations arising from your use of a Payment Gateway including without limitation transaction fees, service charges, currency conversion or cross‑border fees, bank or card issuer charges, UPI/NETC charges, or any penalties are solely your responsibility and must be resolved directly with the Payment Gateway, your bank, card issuer, or the relevant third party, as applicable. The Company is not responsible for such fees or charges, does not control settlement timelines, and will not be liable for any payment‑related disputes, chargebacks, reversals, holds, delays, failed or rejected transactions, double charges, or refunds processed (or not processed) by a Payment Gateway.   

Where a refund is eligible for a Product under the applicable Supporting Policies, the Company will initiate the refund to the original payment method (or as otherwise required by law or policy) after the request is approved. Actual credit to your account is subject to the Payment Gateway, bank, card network, or UPI participant timelines, which are outside the Company’s control.  

The Company complies with applicable payment and security standards (including, where applicable, RBI, NPCI, UPI and card-network rules and PCI-DSS requirements) but cannot guarantee error-free operation of independent Payment Gateways. 

15. Returns, Refunds and Cancellations  

Return, refund, and cancellation of Products purchased through the Store shall be governed exclusively by our Return, Refund & Cancellation Policy, accessible at [insert URL]. Unless the relevant Product page expressly states otherwise, this Policy applies to both BattleBucks-Fulfilled and Externally-Fulfilled Products sold or licensed via the Store. By placing an order on the Store, you acknowledge and agree that any request for return, refund, or cancellation will be handled in accordance with the terms outlined therein. 

16. Grievance Redressal Mechanism 

If you have any grievances pertaining to: 

1. Any content or actions of a User that you believe violates these Terms; 

2. Any issues related to your access or use of the Store; or 

3. Any content or Product listed on the Store that you reasonably believe to be: 

4. Obscene, defamatory, or offensive towards you or any person on whose behalf you are lodging the complaint; 

5. Impersonation in electronic form, including artificially morphed images or inappropriate use of digital identity, 

Please write to us at support@battlebucks.com with the following details: 

1. Your name, contact number, and email address 

2. If acting on behalf of another person, the name and age of the person affected and a statement, declaration under penalty of perjury, that you are authorised to act on their behalf and provide their personal information. 

3. A description of the complaint, including clear identification of the User ID and specific content against which the complaint or grievance is being made. 

4. A statement confirming that you believe, in good faith, that the reported content violates these Terms. 

The designated Grievance Redressal Officer for addressing complaints or grievances is as below: 

1. Name: Arshi Jamil 

2. Email: grievance@battlebucks.com   

3. Address: Vibrant Hospital, Sector-100, Gurugram, Haryana 

The Grievance Officer identified above shall act in compliance with applicable laws, including but not limited to the Information Technology Act of 2000, and the Consumer Protection Act of 2019.  

The Company reserves the right to replace the Grievance Redressal Officer at its sole discretion, and any such changes will take effect immediately upon publication of the name and title of such replacement on the Platform. 

Upon receiving such a complaint or grievance, the Company reserves the right to investigate the matter and take appropriate action as deemed necessary. The Grievance Officer will acknowledge the receipt of any valid complaint within twenty-four (24) hours and resolve the same within fifteen (15) days from the date of its receipt or any other timeline as prescribed under applicable law, including but not limited to the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and Consumer Protection (E-Commerce) Rules, 2020, as amended. 

The Company may seek additional information or clarification from you to assist with the investigation or verify the statements made in your complaint or grievance. You acknowledge that your timely cooperation in the investigation will facilitate faster resolution of the complaint or grievance. 

17. Limitation of Liability 

The Company, its affiliates, subsidiaries, and licensors, as applicable, shall not be responsible or liable for: 

1. any damage or loss that is not reasonably foreseeable to you and us at the time of your use of the Store, including but not limited to damages arising from a breach of these Terms. The Company reserves the right to modify, suspend, or terminate access to the Store, in whole or in part, temporarily or permanently, without prior notice, for reasons including but not limited to system failure, maintenance, repair, or on account of occurrence of any FM Event, or decisions to discontinue services, or for reasons beyond our reasonable control. Neither the Company nor its affiliates, subsidiaries, or licensors shall be liable to you or any other person for any such unavailability, modification, or suspension of access to the Store. 

2. any damage or loss incurred by you if you are not using the Store as a User or consumer; 

3. any claims, disputes, or legal actions brought against you by a third party, except as explicitly stated otherwise in these Terms; 

4. any claims arising in respect of or relating to the Products, including but not limited to (a) defects or failures caused by misuse, improper handling, unauthorized modification, or repair, (b) delay or failure in delivery, including on account of supply chain disruptions or otherwise, or FM Event, and (c) any indirect, incidental, special, punitive, or consequential damages arising out of use of Products; 

5. the loss, theft, or corruption of any virtual assets or in-game items; and 

6. loss or exposure of data. 

‘FM Event’ shall include, without limitation, strikes, lock-outs or other industrial disputes, nuclear accident or acts of God, war or terrorist activity, riot, pandemic, civil commotion, malicious damage, compliance with any law or government order, rule regulation or direction, accident or breakdown of plant or machinery, fire, flood, storm or default of suppliers, and where they are beyond our reasonable control, any other acts, events, omissions or accidents. 

In no event shall the Company, its affiliates, subsidiaries, and licensors be responsible or liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or in connection with these Terms and the Supporting Policies, the Store, regardless of whether such damages arise from negligence, strict liability, breach of contract, or breach of warranty, and irrespective of whether the Company has been advised of, or should have been aware of, the possibility of such damages, or for loss of profits, lost revenue, or lost savings.   

Nothing in these Terms shall exclude or limit liability for fraud, willful misconduct, gross negligence, or any other liability that cannot be excluded or limited under applicable law.  

In no event shall the total liability of the Company, its affiliates, subsidiaries, and licensors, as applicable, under or in relation to, or in any manner touching the Store, exceed Rs. 100/-, except for any liability to provide a refund in accordance with the Return, Refund & Cancellation Policy accessible at [insert link]. The limitations of liability set forth in this section shall apply to the fullest extent permitted by applicable law. 

18. Indemnification 

You agree to indemnify, defend, and hold harmless the Company, its affiliates, subsidiaries, licensors, officers, directors, employees, contractors, and partners (the 'Indemnified Parties') from and against any and all claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or in connection with: 

1. Your use or misuse of the Store; 

2. Your breach of any provision of these Terms and the Supporting Policies; or 

3. Any third-party claim related to your actions or omissions while using the Store. 

You agree to cooperate fully with the Indemnified Parties in the defence of any such claim, including asserting any available defences. You shall not settle any claim without the Company’s prior written consent. The Company reserves the right to assume exclusive defence and control over any matter otherwise subject to indemnification by you, and you agree to cooperate with such defence.  

Your indemnification obligations under this section shall survive the termination or expiration of these Terms and your use of the Store. 

19. Dispute Resolution and Arbitration Agreement 

In the event of any dispute, controversy, or claim arising between the User and the Company, including its subsidiaries, affiliates, licensors, or assigns, as applicable, whether relating to the use of the Store, or any alleged breach of these Terms (collectively referred to as a 'Dispute') the following process shall apply: 

1. Initial Grievance Redressal 

If the Dispute is not resolved through the grievance redressal process as set forth in Section P (Grievance Redressal Mechanism) of these Terms, you may escalate the matter for further resolution. 

2. Written Complaint 

To escalate a Dispute, the User shall submit a written complaint detailing the nature of the Dispute, all relevant supporting documents, and your proposed resolution to the following contact details: 

BattleBucks 

Attn: Legal Department 
Email: grievance@battlebucks.com  
Address: SINGULARITY GAMES PRIVATE LIMITED 

Plot No. 126, Sector - 21, Industrial Area 

Bhiwani, Haryana, 127021 

Upon receiving your written complaint, the Company will respond or seek to resolve the dispute within 30 days from the date of receipt. 

3. Arbitration Agreement 

If the Dispute remains unresolved after the 30 days from the Company’s response (or lack thereof), the parties may, in good faith, seek to resolve the Dispute by referring it to the Delhi Arbitration Centre for final and binding arbitration. The arbitration shall be conducted by a sole arbitrator appointed in accordance with the Arbitration and Conciliation Act, 1996. The seat of arbitration shall be Bhiwani, India, and the proceedings shall be conducted in English. Each party shall bear its own costs, including attorneys’ fees, unless otherwise determined by the arbitrator in the final award. The arbitrator’s award shall be final and binding on all parties.  

This Arbitration Agreement constitutes the entire agreement between the parties concerning the resolution of Disputes through arbitration and supersedes all prior or contemporaneous communications and proposals, whether oral or written. 

You acknowledge and agree that you shall not bring or participate in any claim as a member, plaintiff, or class representative in any class, consolidated, collective, or representative action. All Disputes shall be resolved through arbitration on an individual basis and cannot be combined with claims or disputes involving any other party. 

The Company reserves the sole and absolute discretion to enforce its rights or take action under these Terms, including but not limited to imposing usage restrictions or other remedial measures. The Company assumes no obligation whatsoever to act in any specific manner unless mandated by law. The Company shall make reasonable efforts to acknowledge and address the Dispute within fifteen (15) days from the date of receipt of your notice. 

20. Governing Law 

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of India. Any legal action, suit, or proceeding arising out of or relating to these Terms, unless resolved through arbitration pursuant to the Dispute Resolution section, shall be subject to the exclusive jurisdiction of the courts in Bhiwani, India, in accordance with applicable laws. You agree to comply with all applicable local laws and regulations to the extent that such laws apply to your use of the Store. 

21. Class Action Waiver 

To the fullest extent permitted by applicable law, any Dispute shall be resolved solely through arbitration as provided in the Dispute Resolution section of these Terms. By using the Store, you expressly waive and relinquish any right to participate in, initiate, or join any class action, consolidated, representative, or collective proceeding, including but not limited to, private attorney general actions or collective arbitrations, whether arising under contract, statute, tort, or any other legal or equitable theory. 

You further agree that you will not seek to consolidate or combine any arbitration or action related to the use of the Store, or these Terms, with any other arbitration or action. This waiver applies regardless of the forum in which such claims are brought and survives the termination or expiration of these Terms, except where prohibited by law. 

22. Disclaimers 

Without prejudice to any other provision, the Company and its licensors (as applicable) disclaim any responsibility or liability for the following: 

1. Any interruption, suspension, or termination of the Store, or the termination of any account or any platform’s account due to the User's actions, errors, or the failure of the User's device or network connection. 

2. Any failure, cessation, or interruption of telecommunications services caused by the telecommunication provider. 

3. Any unavoidable circumstances causing the Store to malfunction or become unavailable, including but not limited to maintenance, replacement, inspection, construction, or any other technical or operational reasons, except where caused by the Company’s wilful misconduct or gross negligence. 

4. Any issues arising from the User’s device, software, or network environment that may affect the functionality or access to the Store. 

5. The accuracy, reliability, completeness, or quality of any information, data, or content posted or transmitted by User or third parties within the Store. 

6. Any interactions or disputes between the User or between User and third parties while using the Store.  

7. Any acts, omissions, or failures of third parties (unless when acting under the direction and control of the Company). 

8. Any losses incurred due to User selections, decisions, or actions while using the Store, particularly where the User fails to achieve expected results. 

9. Any limitations imposed by the Company on the User’s access to the Store, due to changes in applicable laws. 

10. Apple Inc. and Google LLC will have no warranty obligation with respect to access to the Store via any mobile application. Any claims, losses, liabilities, damages, costs or expenses attributable to any failure of such mobile application access to conform to any warranty shall be the sole responsibility of BattleBucks, to the fullest extent permitted by applicable law. 

11. BattleBucks (and not Apple Inc., Google LLC, or any other platform operator) is responsible for addressing any claims by a User or any third party relating to any Product, the User’s possession of, or use of, the Store or access to the Store via any mobile application. This includes, without limitation: (i) product liability claims; (ii) claims that a Product, the Store, or access to the Store via a mobile application fails to conform to any applicable legal, regulatory, or industry requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation (including in connection with any Platform frameworks or APIs, where applicable). 

For any Externally-Fulfilled Product, the relevant seller (and not BattleBucks) is primarily responsible for addressing product claims arising from the seller’s Products; however, BattleBucks will cooperate with Users and the seller to facilitate resolution and may, where required by law or in accordance with these Terms, assist in processing claims. 

12. Nothing in these Terms, the Supporting Policies, or your use of the Store shall be deemed to create any agency, partnership, joint venture, employment, or fiduciary relationship between you and BattleBucks. 

13. We make every effort to display Products on the Store as accurately as possible. Any Product images, videos, descriptions, specifications, availability, pricing, and other content on the Store relating to the Products, which are provided for general informational purposes only and are illustrative. Such content may not exactly match the actual Product (including appearance, color, size, finish, packaging, or included accessories), and may be subject to change, approximation, or typographical error. Minor variations, approximations, or typographical errors may occur despite efforts to ensure accuracy. Differences may also arise due to photographic lighting, your device’s display settings (including screen size, resolution, color calibration, brightness, or contrast), production batches, or minor updates made after photography. Such display-based or production-related variations do not by themselves constitute a defect or non-conformity.  

14. Any and all descriptions, warranties, representations, after-sales service commitments, fulfilment timelines, and other assurances for Externally-Fulfilled Product are solely those of the respective third-party seller. Inclusion, listing, or reference to any Externally-Fulfilled Product or third-party website on the Store does not constitute an endorsement, recommendation, guarantee or warranty by the Company. The Company does not control or operate such Products and, except to the extent required under applicable law as a marketplace e-commerce entity, is not responsible for the quality, safety, legality, fitness, merchantability, fulfilment, delivery, cancellations, customer support, data practices or any other aspect of Externally-Fulfilled Product or their sellers. To the maximum extent permitted by law, the Company’s responsibility with respect to Externally-Fulfilled Product ceases upon placement of an order, and all fulfilment, delivery, returns, cancellations, and customer support are the sole responsibility of the relevant third-party seller. 

15. Without prejudice to Section Q (Limitation of Liability), the Company shall not be liable for any loss or damage arising from: 

16. Your failure to provide accurate account or delivery information. 

17. Your use of the Store in a manner contrary to these Terms, the Supporting Policies or applicable law. 

18. Any unauthorised access to or use of your account due to your acts or omissions. 

19. Any interruption, delay, suspension or termination of access to the Store due to maintenance, upgrades, system failures, internet outages, force majeure or events beyond our reasonable control. 

20. Any third-party content, links, advertisements or services accessible via the Store.  

Without prejudice to any other provision, the Company and its licensors make no representations, warranties, or guarantees of any kind regarding the User’s use of the Store. The Store and Products are provided on an 'as is' and 'as available' basis, without warranties of any kind, express or implied, to the maximum extent permitted by applicable law, and the Company may modify, suspend, or discontinue any Product or feature at any time without notice. 

These limitations and disclaimers shall apply to the maximum extent permitted by applicable law, and nothing in these Terms shall exclude or limit any statutory warranties or rights that may not be excluded or limited under applicable laws. 

The Store may allow you to access third-party websites or services, and we provide access only as a convenience and are not responsible for any content, Product, or services available through these websites or resources. You acknowledge sole responsibility for, and assume all risks arising from, your use of any such third-party websites or services. 

23. Miscellaneous  

24. Third party beneficiary: You acknowledge and agree that Apple Inc. and its subsidiaries, and Google LLC and its subsidiaries, are third-party beneficiaries of these Terms with respect to access to the Store via a mobile application. Upon your acceptance of these Terms, Apple Inc. and Google LLC shall have the right (and will be deemed to have accepted the right) to enforce these Terms against you as third-party beneficiaries. 

25. Data retention after account closure: Upon closure or termination of your Store account, the Company may retain certain transaction records, communications, and personal information for a reasonable period as required to comply with applicable laws, enforce its rights, resolve disputes, or maintain accurate business and financial records. This may include order history, refund records, grievance reports, and related correspondence. Such retained data will continue to be handled in accordance with our Privacy Policy. 

26. Survival: The provisions of Dispute Resolution, Class Action Waiver, Governing Law, and any other provisions that by their nature should survive (including, but not limited to, Indemnification and Limitation of Liability) shall remain in effect even after the termination of your account or these Terms. 

27. Entire agreement: These Terms, along with any Supporting Policies referenced herein, constitute the entire understanding and agreement between the Company and you. These Terms supersede all prior and contemporaneous agreements, representations, inducements, or understandings, whether express or implied, written or oral, between the Company and you regarding the Store. 

28. If any provision of these Terms and the Supporting Policies is held to be invalid, illegal, or unenforceable, a court of competent jurisdiction, that provision shall be modified only to the extent necessary to make it enforceable and the remaining provisions of these Terms shall continue in full force and effect. 

29. The Company’s failure to enforce any right or provision under these Terms and the Supporting Policies shall not be deemed a waiver of such right or provision unless expressly set forth in writing and signed by the Company. 

30. These Terms and the Supporting Policies shall not be assignable or transferable by the User, in whole or in part, without the prior written consent of the Company. The Company shall have the right to assign its rights and obligations under these Terms, in whole or in part, without any consent from or notice to the User, to the maximum extent permitted by applicable law.  

31. By using the Platform, you acknowledge that you have read, understood, and voluntarily agreed to these Terms and the Supporting Policies. 

24. How to Contact Us? 

If you have any questions regarding these Terms, you may contact the Company at: 

Grievance Officer: Arshi Jamil 

Singularity Games Private Limited  

Email: grievance@battlebucks.com    

Office Hours: 10:30 to 5.30 PM 

These Terms and the Supporting Policies may be translated into other languages for the convenience of the User. In the event of any discrepancies or inconsistencies between the English version and any translated version, the English version shall prevail and take precedence