A. Introduction 

These Rules of Conduct (‘Rules’) govern both in-game behavior and specific out-of-game conduct related to your use of the Platform provided by Singularity Games Private Limited. The objective of these Rules is to delineate the expected standards of behavior for the User and to foster a safe, inclusive and fair ecosystem. These Rules are intended to supplement and operate in conjunction with the Terms of the Company or BattleBucks (i.e., Singularity Games Private Limited), which can be accessed here. Any term not specifically defined herein shall have the meaning ascribed to it in the Terms.

The Company reserves the right to, from time to time, amend and modify these Rules. The User acknowledges and accepts that they may also be subject to receiving periodic communications from the Company related to their obligation to comply with these Rules. It is the sole responsibility of the User to stay informed of any updates, or policy amendments or modifications issued by the Company, as more particularly detailed in Section F (Amendments and modifications to the Terms or the BattleBucks Policies) of the Terms.

The Company may, at its sole discretion, determine any action of the User violates these Rules, the Terms, or the BattleBucks Policies, and we may impose penalties in accordance with the Penalty Matrix as set forth in Section D of these Rules.

B. Duties of BattleBucks

BattleBucks is committed to providing a secure and enjoyable gaming environment. To achieve this, we undertake the following responsibilities and reserve certain rights:

1. We monitor the Platform to identify, mitigate, and eradicate misconduct or behaviors that negatively impact the User experience.
2. While we make every effort to respond promptly, any grievance shall be resolved in accordance with Section L (Grievance Redressal Mechanism) and Section O (Dispute Resolution and Arbitration Agreement) of the Terms.
3. We endeavor to investigate and address any errors, bugs, and other anomalies that may affect game performance or disrupt the User access. In the event of critical system failures or security breaches, we may temporarily suspend or restrict certain Platform functionalities to maintain system integrity in accordance with these Rules and Terms.
4. We implement reasonable security measures to safeguard User data from unauthorized access, in accordance with the provisions of the Privacy Policy. The User bears sole responsibility for safeguarding their account details and maintaining the confidentiality of their credentials.
5. We continuously monitor our systems to detect and prevent unauthorised access, account takeovers, and other activities that threaten the integrity of our services. If we identify any unusual or unauthorized activity, we may restrict or terminate access to the Platform and/or the Services, without prior notice, in accordance with these Rules and the Terms.

BattleBucks does not mediate, resolve, intervene, or engage in activities and disputes between and/or among the users, except where misconduct under these Rules is reported. In cases where misconduct is identified, we reserve the right to restrict access or take other remedial actions in accordance with our Penalty Matrix as set forth in Section D of these Rules.
 

C. User’s Rights and Responsibilities

To maintain a fair and welcoming environment, the User is required to comply with the responsibilities set forth in this section.

1. You are required to read, understand, and comply with the Company’s Terms, these Rules, and the BattleBucks Policies. By continuing to use the Platform and the Services, you shall be deemed to have provided effective and valid consent to the Terms, these Rules, and the BattleBucks Policies.
2. You are responsible for maintaining the confidentiality of your account credentials and shall not share, sell, or transfer them to any third party. Any activity occurring under your account shall be deemed to have been conducted by you.
3. The Platform and/or the Services are intended for your personal and non-commercial use. Generating profit or other commercial benefits by using the Platform and/or the Services in any way, without the Company’s prior written consent, is strictly prohibited.
4. You are responsible to stay informed of any updates, or policy amendments or modifications issued by the Company, as more particularly detailed in Section F (Amendments and modifications to the Terms or the BattleBuck Policies) of the Terms.
5. If you believe you have been unfairly treated, harmed, or have encountered User behavior that violates these Rules, you have the right to raise a complaint or grievance in accordance with Section L (Grievance Redressal Mechanism) and Section O (Dispute Resolution and Arbitration Agreement) of the Terms.
6. Any content created by you based on, derived from, or featuring BattleBucks, the Platform, and/or the Services (including but not limited to videos, streams, and artwork) must strictly comply with the Content Creation Guidelines.
7. You are responsible for exercising caution and remaining vigilant to avoid engaging in any form of Misconduct. BattleBucks is not responsible for recovering any in-game assets, rewards, or account progress lost as a result of Misconduct (as defined below). 

D.Misconduct and Penalty Matrix

Misconduct includes, but is not limited to:

1. Any violation of the game-specific rules published on the Platform
2. Any violation of the User’s Responsibilities and Rights stated in Section C of these Rules,
3. Any violation of the Terms,
4. Any violation of Section D (Actions Violating Fair Play) of the Fair Play Policy and;
5. Any violation of any other obligation set forth in the BattleBucks Policies.

To maintain a fair and secure environment, the Company has in place the Penalty Matrix, which is determined based on the severity, frequency of the misconduct and the specific rules of the game. Penalties for Misconduct shall be in accordance with the Penalty Matrix provided herein below.

The Company retains the sole discretion to modify, escalate, or reduce penalties, set forth in the Penalty Matrix, based on factors, including but not limited to, the nature of the violation, the potential or actual impact on the Platform’s operations and User experience.

The Company may, at its sole discretion, determine any action of the User violates these Rules, the Terms, or the BattleBucks Policies, and we may impose penalties in accordance with the Penalty Matrix as set forth in Section D of these Rules. 

Penalty Matrix 

E. Operation of In-game Assets 

In-game Assets are virtual currency used on the Platform to purchase coins, virtual assets, and physical rewards as available on the Platform in the specified denominations set by the Company. The In-game Assets purchased shall be immediately deducted upon confirmation of the transaction. 

When you purchase In-game Assets, you are acquiring a license to use In-game Assets solely for the purposes set forth herein. These In-game Assets have no monetary value, and users do not own them. The In-game Assets cannot be transferred to other users or redeemed for any currency or money. 

Types of In-game Assets

1. Paid In-game Assets: refer to In-game Assets purchased using INR currency. Paid In-game Assets shall be valid for the duration as specified in the game. Unless the rules governing the respective game states otherwise, all sales, including but not limited to In-game assets purchased on the Platform and/or the Services, are final, and the Company has no obligation to issue refunds except if required by applicable laws.
2. Bonus In-game assets: refer to In-game Assets obtained as part of Contests, Deals, Levels, or otherwise, without making a monetary purchase. Bonus In-game assets shall be valid for the duration as specified in the game. Unless otherwise modified by the Company at its discretion. Bonus In-game Assets are non-refundable and cannot be canceled once issued.

The In-game Assets can only be topped up using the authorized payment services of third-party platform providers as designated by the Company in accordance with Section I (Payment and Gateway Compliances) of the Terms. Any forgery, falsification, theft, or illegal acquisition or use of Gems shall result in penalties, as set forth in Section D of these Rules.

The Company reserves the right, at its sole discretion, to introduce, modify, or remove In-game Assets at any time, with or without prior notice, and shall not be liable for any consequences thereof.